Providing services

Now that the users are interacting with your SPooNy, it's time to introduce the services you want to them. There are a lot of different ways to approach providing services from SPooN: a very directive funnel, a menu of services, or even by making available a long list of commands like a smart assistant. However make sure you stick with a few principles to get a good interaction flow going. Remember that you're programming an interactive character:

• keep it simple:
  • simple sentences are best
  • avoid long videos
• don't forget to use expressive reactions

To add your content to SPooN, you are going to use a chatbot engine. We provide connectors to different chatbot engines. Our two most used connectors are Dialogflow and Inbenta. If in doubt, use Dialogflow.

Which chatbot to choose next is up to you:

• Dialogflow
• Inbenta