# Troubleshooting

# Report a problem

If you encounter a problem, you can report it to support@spoon.ai.

Please provide the following information:

  • describe the issue: what was the behavior you expected and what was the actual observed behavior
  • what are the steps to reproduce the issue
  • attach the log file (you can find it at C:/Program Files/SPooN/developers-1.2.1/release/SpoonLogs.log)

You can also reach out to support@spoon.ai to discuss a missing feature for your own use case.